Frequently Asked Questions

What's the difference between proof of delivery and a bill of lading?

A bill of lading (BOL) is a document that provides evidence that goods have been handed over for shipping. It’s a legal contract between the shipper / retailer and the carrier, with very comprehensive information including a detailed description of the items being shipped.

Proof of delivery (POD), on the other hand, is a delivery receipt proving that the intended recipient or consignee has actually received the goods. In other words, a BOL proves something has been sent; POD proves it has been delivered.

What is the difference between delivery tracking and proof of delivery?

Delivery tracking is the process of monitoring a package's progress from its origin to its destination. POD, on the other hand, is evidence that a package has actually been received by the intended recipient.

What can be used as proof of delivery?

Proof of delivery can come in the form of a signature, photo, barcode scan, or other electronic data. All of these methods provide evidence that a package has been successfully delivered to its intended recipient.

How do you verify proof of delivery?

Proof of delivery can be verified by comparing the recipient's signature on the delivery form to other known samples. Photos and electronic records (including GPS coordinates) can also be used for verification.

What is the most common way to prove delivery?

The most common way to prove delivery is to get the recipient’s signature when the delivery is made. This can be done electronically or on paper. Photo proof of delivery is also becoming popular, usually as part of delivery management systems that include a mobile app for drivers.