Terms of Service

Routific Terms of Service — effective November 5, 2026

1. Scope and acceptance

These Terms govern your use of routific.com (the "Site") and Routific's route planning, dispatch, driver app, delivery tracking, API, MCP server and related services (the "Services"), provided by Routific Solutions Inc. ("Routific", "we"). By creating an account, clicking to accept, or using the Services, you agree to these Terms on behalf of the business you represent ("Customer", "you"), and confirm you have authority to bind it. If you sign an order form or separate agreement with us, its terms prevail where they conflict.

2. Definitions

  • Customer Data: data you or your users submit to the Services, including orders, addresses, notes, photos, signatures and data about Recipients and Drivers.
  • Recipients: the people and businesses you deliver to.
  • Drivers: the people who carry out your routes.
  • Usage Data: data the Services generate about how they are used and perform, such as route statistics, drive and service times, GPS traces and feature usage.
  • De-identified Data: data derived from Customer Data or Usage Data that does not identify you, any Recipient, any Driver or any other individual, alone or combined with other data reasonably available to us.

3. Accounts and users

You are responsible for your account, your users (including dispatchers and Drivers) and any person or software acting with your credentials. Keep credentials secure and tell us promptly at info@routific.com about any unauthorized use.

4. Customer Data

As between you and Routific, you own Customer Data. You grant Routific a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Customer Data to provide, secure, support and improve the Services for you, and as you direct, including through integrations you enable. We do not sell Customer Data.

5. De-identified and aggregated data

You agree that Routific may create De-identified Data and may use it, during and after your subscription, to build, train and improve its models, routing intelligence, ETAs, benchmarks and Services. Routific owns De-identified Data. We will not attempt to re-identify it, and we will not disclose it in a form that identifies you.

6. Recipient and Driver data

You are responsible for having a lawful basis for the Customer Data you submit. In particular, you will (a) give Recipients and Drivers any notices our Privacy Policy and applicable law require, including that their data is processed by Routific and may be used as described in Section 5; (b) obtain any consents required to send them email or SMS through the Services, under laws such as CASL, the TCPA and the UK and Australian spam rules; and (c) inform Drivers that the driver app collects their location while on shift.

7. Data protection

For personal information in Customer Data, you are the controller and Routific processes it on your behalf as a processor or service provider. Our Privacy Policy describes how we handle information about you and your users as account holders.

8. APIs, MCP and connected agents

You may access the Services through our APIs, MCP server and OAuth apps, subject to our documentation and rate limits. Actions taken through your API keys, OAuth grants or AI agents you connect, including third-party assistants, are treated as your actions. We are not responsible for third-party apps or agents you connect.

9. Fees and billing

Paid plans are billed per scheduled order, plus any add-ons you choose (for example SMS), as shown on our pricing page or your order form. Fees are payable in advance with usage fees in arrears, in USD, are non-refundable except where required by law, and exclude taxes. We may change prices on 30 days' notice, effective at your next billing period.

10. Acceptable use

You will not: use the Services unlawfully or to send spam; upload malicious code; probe or overload our systems; resell the Services without our consent; or copy, reverse-engineer, or systematically extract the Services or their outputs to build or train a competing routing or optimization product.

11. Intellectual property and feedback

Routific owns the Site, the Services, our routing and optimization technology, models and De-identified Data. These Terms grant you a limited right to use the Services during your subscription; they do not transfer ownership. If you send us feedback or suggestions, we may use them without obligation to you.

12. Confidentiality

Each party will protect the other's non-public business information with reasonable care, use it only to perform these Terms, and disclose it only to people who need it and are bound by similar duties, or as required by law.

13. Term and termination

These Terms apply while you have an account. You may cancel at any time; cancellation takes effect at the end of your current billing period. We may suspend or terminate your account for material breach, non-payment or risk to the Services, with notice where reasonable.

14. Routes and driver safety

Routes, ETAs and directions are planning aids. Drivers must obey traffic laws and road signs, use their own judgment, and never use the driver app in a way that distracts from safe driving. Routific is not responsible for traffic incidents or delivery outcomes.

15. Disclaimers and limitation of liability

The Services are provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement and warranties arising from course of dealing or usage of trade, and we do not warrant that the Services will be error-free or uninterrupted. We are not responsible for content that other users or third parties, such as Recipients or apps you connect, submit through the Services. Neither party is liable for indirect, incidental, special or consequential damages or lost profits. Each party's total liability under these Terms is limited to the fees you paid in the 12 months before the claim, except for your payment obligations, your indemnity, and breach of Section 10.

16. Indemnities

You will defend and indemnify Routific and its officers, directors, employees and agents against third-party claims, and the resulting losses and reasonable legal fees, arising from Customer Data, your lack of required notices or consents, or your breach of Section 10. Routific will defend and indemnify you against third-party claims that the Services, as provided by us, infringe that party's intellectual property.

17. Changes to these Terms

We reserve the right, at our sole discretion, to modify or replace these Terms by posting the updated Terms on the Site. Your continued use of the Site or Services after any such change constitutes your acceptance of the updated Terms.

Please review these Terms periodically for changes. If you do not agree to these Terms or any change to them, stop using the Site and Services immediately.

18. Governing law, third-party links and contact

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict-of-law rules, and the courts of Vancouver, British Columbia have exclusive jurisdiction. The Site may link to third-party sites we do not control and are not responsible for.

If you have any questions about these Terms, please contact us at info@routific.com.

These Terms were last modified on November 5, 2026.