Frequently Asked Questions

How important is delivering on time?

On-time delivery is a critical measure of the health of any delivery business. It directly affects how happy customers are, how people view your brand, and how much profit the business makes. Delivering on time a lot means you're reliable and efficient, while often being late could mean there are problems you need to fix.

Who is in charge of delivering on time?

Many roles in a delivery business are responsible for timely delivery. Drivers and couriers deliver the goods. Warehouse managers, inventory controllers, dispatchers, and customer service representatives are also really important. Everyone needs to work together to make sure deliveries are on time.

How does delivering on time make customers happy?

Uncertainty and lack of control makes people feel stressed. Making a clear promise about when a customer can expect their delivery, and sticking to that promise, provides certainty, predictability and a feeling of security. Customers love it when their deliveries are reliable and prompt! If a business always delivers on time, it builds trust and loyalty. But if deliveries are often late, customers might be unhappy and stop using your business.

What can cause deliveries to be late?

There are many reasons why deliveries might be late. These can include slow order processing and issues with inventory management. It could also be warehouse problems, poor route planning, traffic jams, vehicles breaking down or even bad weather.

What percentage of deliveries should be on time?

What counts as a good on-time delivery rate can change depending on the industry and the specific business. But as a general rule, an OTD rate of 95% or above is often seen as excellent.

How can technology help improve on-time delivery?

Technology can improve delivery accuracy by enabling efficient route planning with predictive traffic, accurate ETAs, driver territories and real-time tracking.

What can I do if my on-time delivery rate is low?

If your business struggles with late deliveries, take a look at every step of your delivery operations.  Slow order processing, poor warehouse and packing management, inefficient route planning and inaccurate ETA predictions are all common reasons why businesses have low on-time delivery rates. Once you know what's causing the problem, identify new processes or tools you can use to fix it. 

What is a delivery route planner and how can it help my business?

A delivery route planner is a software that helps plan the most efficient routes, taking into account traffic, the number of stops, and the time each delivery should be made. Using a route planner like Routific can save time for both dispatchers and drivers, provide more accurate ETAs and reduce time per delivery.