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Delivery Experience

How delivery businesses can meet increasing expectations from consumers. Tactical tips and tricks to achieve these, while also running an efficient business.

Latest blog posts

A smiling woman holds a cardboard delivery box at her front door. A delivery driver in a blue cap is facing her with his back to us.
Delivery Experience

What Makes a Great Delivery Experience? A Guide for Local Businesses

Want to improve your delivery service? Learn what sets great delivery businesses apart, from smart route planning to proactive customer communication.
Want to improve your delivery service? Learn what sets great delivery businesses apart, from smart route planning to proactive customer communication.
How to create exceptional delivery experiences: A guide for local businesses. Best practices for communication, route planning, and service options.
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A large container cargo ship travels over a calm, blue ocean.
Delivery Experience

What Does Shipped Mean? Delivery Statuses Decoded

Your order has been shipped. What exactly does that mean, and when will your package actually arrive? We explain.
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Two people loading large packages onto a delivery truck
Delivery Experience

What is Scheduled Delivery and How Does It Work?

What is scheduled delivery? Who should offer it, and what are the benefits? Learn more about this convenient delivery option in our comprehensive guide.
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A delivery person dressed in a red uniform hands packages to a customer at their front door.
Delivery Experience

Shipping vs Delivery: What’s The Difference?

An easy guide to the differences between shipping delivery, with examples and explanation of special cases like local delivery and white glove delivery.
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Mainly decorative image of a clock.
Delivery Experience

How To Offer Convenient Delivery Time Windows

Discover how to offer convenient delivery time windows to your customers without upsetting your drivers.
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A young man holding a cup looks at an open laptop screen. His expression is happy and excited.
Delivery Experience

What is Last Mile Delivery Tracking?

What is last mile delivery tracking? We break down the components needed to improve delivery tracking for your home delivery business.
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A delivery driver stands outside his vehicle holding a large cardboard box. He is wearing a mask and gloves.
Delivery Experience

What Is No Contact Delivery?

The peak of the pandemic may be over, but demand for no contact delivery isn't going away. Here's how home delivery businesses can implement it successfully.
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Shot of a man in a white shirt tapping on a cellphone screen. Only his torso and arms are visible.
Delivery Experience

How Automated Notifications Can Improve Your Deliveries

Automated delivery notifications serve a number of purposes for small businesses. Here are some of the biggest reasons why our customers use this feature
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View from the rear drivers-side corner of a white delivery van parked on a suburban street. A man in jeans, puffer jacket, baseball cap and mask is carrying a brown paper bag and looking across the front of the vehicle towards a house.
Delivery Experience

How To Improve Pickup And Delivery For Your Customers

Effective order pick up and delivery operations make for happy customers and a healthy bottom line. Learn how to improve yours and reap the benefits.
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