Frequently Asked Questions

Do deliveries to a UPS store speed up the delivery window?

Deliveries to your local UPS store can speed up the delivery window. First, most delivery drivers will stop at the UPS store at some point in their day. This almost guarantees that your package can be delivered the day it is picked up by UPS.

Additionally, certain packages might require special equipment. For example, if you are receiving a large piece of furniture, your item will come in a special truck. If you miss the initial delivery window, you might need to wait a few days before UPS can re-route your delivery. If you have the means to pick up the package in person at a UPS store, you might be able to speed up the delivery window

How can technology help improve on-time delivery?

Technology can improve delivery accuracy by enabling efficient route planning with predictive traffic, accurate ETAs, driver territories and real-time tracking.

Is the United Parcel Service the same as the United States Postal Service?

The United Parcel Service (UPS) handles package delivery, while the United States Postal Service (USPS) handles mail delivery. The two commonly work together, but differ in the type of packages they deliver.

When do I know when my package is being delivered?

The exact timing of a package delivery depends on the courier or delivery service and route. Most services will give customers an estimated time of arrival (ETA). Additionally, businesses can send delivery notifications at various stages throughout the process to keep customers informed of their package's progress.