Frequently Asked Questions

What does “delivered” mean?

If an item is delivered, it’s arrived at the customer’s address. The term “delivered” may mean that the package is in your mailbox or at your doorstep, and the service is complete. 

What does “shipped” mean?

A package has gone through the initial shipping process and has now been passed to a local courier service or a shipper. The item is on its way to the customer’s doorstep or its final destination, but it may still be hours, days, or longer before the item arrives at its location.