When you promise a customer 2–3pm, you probably mean the delivery is done by 3pm. But if the driver can arrive at 2:50 for a 45-minute job, the route looks fine on screen and your customer is still waiting at 3:35.

Now you can choose how Routific treats your time windows:

• Delivery finishes within the time window. Routific schedules each stop early enough to wrap up before the window closes.
• Driver arrives within the time window. Arriving inside the window is enough.

For longer stops, like installs, setups, or large catering drops, finishing on time means you keep the promise you actually made. And if a stop is set to run past its window, Routific flags it as late, so you can fix it before the route goes out.

You’ll find the setting in your workspace’s optimization preferences, and in the route preferences right before you optimize. You can also set it through the API.

Read more about time windows in Routific.