Delight customers with accurate ETAs and timely notifications
Routific keeps your customers up-to-date with real-time notifications and live tracking links. You’ll never have to take a “where's my order?” call again.
Customer notifications and regular delivery updates have saved me time on the phone to customers.
Hamu S, Jason Windows (Australia)
The customer notification function makes our small business look like a big business.
Ginger M, Catering Director
NOTIFY
Send custom email and SMS notifications automatically
Make every message yours
Customize notifications with your own messaging. Drop in dynamic tags like the customer's name or ETA, and set how wide a delivery window to promise — for example, a 15-minute or 30-minute window around the ETA.
Email or SMS
Email notifications are included. Choose SMS when you want updates that land in a customer's pocket — billed per message, at rates that vary by country.
A message for every delivery moment
Choose from four automatic updates: delivery scheduled, on the way, delivered, and missed. Switch each one on or off to match how you run your day.
Fine-tune your ETA promises
Our algorithm predicts a precise ETA, but you want to give yourself some room when you communicate with your customers. Choose a delivery window from 15 to 120 minutes before and after the actual ETA to manage customer expectations.
TRACK
Let customers track their order in real time
Every notification includes a link to a live delivery tracker. Customers see an updated ETA the moment they open it — and as the driver gets close, they can watch their delivery approach on a map, the same way they would with Uber or Amazon.
A live tracking link in every message
There's no app to download. Customers just tap the link in their email or text to see exactly when their delivery is due.
Watch the driver approach
Within 15 minutes of arrival, the tracker shows the driver moving toward the stop in real time — so customers know precisely when to be ready.
Privacy when the job's done
The moment a driver marks an order delivered, live location disappears. Customers get the visibility they want, and drivers get the privacy they deserve.
CONFIRM
Ensure peace of mind with proof of delivery
Drivers can easily capture a signature or photos at the door using the Routific mobile app. Each one uploads automatically, so your dispatcher has a record the instant a delivery is done — and customers can see it too.
Collect signatures, take photos, scan barcodes
Drivers can take as many photos as they need and collect signatures right in the app, and scan barcodes to make sure the right item is delivered to the right address.
Uploaded the moment it's captured
POD appears in Routific's order details panel in real time, so dispatchers can stay on top of the day's progress. Files are available to download for 90 days, so customer queries take seconds to settle.
Customers see their proof too
Photo PODs show up in the customer's delivery tracker, closing the loop without a single support email.
MONITOR
See your whole delivery day as it unfolds
While customers track their own orders, you track everything. Routific's live map shows where every driver is, which stops are done, and whether the day is running ahead of or behind schedule.
Check live driver locations
Routific's map shows every driver's current position, updated from the mobile app — even while they're navigating in Google Maps or Waze.
See progress at a glance
Completed stops fill in with solid color, and a moving time line shows whether drivers are ahead of or behind schedule.
Get notes and proof in one place
Driver notes and POD images appear in the order details as they come in, so you can answer a customer's question before they even ask it.
Voted #1 route planning software
“The ease of use, simplicity, and customer service is second to none. I have tried and demoed every routing tool out there and none come close to Routific.”
— Morgan H, CEO (Capterra review)
