What's new in Routific

When planned routes meet real-world conditions on the road, drivers may need some flexibility. With Routific’s new driver workflow tools, dispatchers can allow drivers to re-order their stops, even after a route has started. There’s no need to call or wait for a new route plan — drivers can simply mark any stop “Go here first”.

There are many scenarios where this can be useful:

• Unexpected traffic or road closures.
• A stop needs to be re-attempted because a customer wasn’t there to receive a delivery, the loading bay was busy, etc.
• An urgent last-minute order.

Routific now saves the exact GPS location where a driver marks a stop delivered, missed, or reattempted. Inside your order details, you'll see the actual completion location plotted alongside the planned stop — so you can confirm a delivery happened where it should have, resolve disputes, and catch address mismatches.

The moment when a dispatcher publishes a route is not always the best time to send out a customer notification. For example, if you’re planning routes several days ahead you might not want to notify customers too early; or if the route is published late at night, you don’t want to disturb them. Now you can choose exactly when the “delivery scheduled” notification goes out: immediately when the route is published, or 30 minutes to 24 hours before the route actually starts.

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Routific’s algorithm predicts a precise ETA, but when communicating a delivery window to customers you don’t want to create unrealistic expectations. For example, if your delivery ETA is 2pm and you want to give your customer a one-hour delivery window, 30 minutes before and after the ETA might set their expectation too early.  

Now you can edit Routific’s customer notifications to set a more precise delivery window. So for the 2pm delivery, you can choose 15 minutes earlier than ETA for the earliest arrival, and 60 minutes after the ETA for latest arrival. The customer will get a message to expect their delivery anytime between 1:45pm and 3pm.

The Routific mobile app for delivery drivers is now available in Portuguese and Italian.

Delivery drivers do not need to change anything in the Routific app. If the phone's language is set to one of our supported languages, the app will automatically use it.

Want to see another language supported?

If you or your drivers need the mobile app in another language, let us know. Email us at support@routific.com and tell us which language would be most helpful. Your feedback helps us prioritize what to build next.

Most businesses use lots of different software systems to manage their operations: e-commerce storefronts, order management software, CRM systems, or their own dashboards. 

Webhooks allow you to keep your other systems in sync with Routific automatically. Whereas an API requires your system to request information, webhooks push updates to you the moment something happens. For example, you might use webhooks to:

• Print packing labels the moment a route is published
• Mark orders as delivered in your own system the instant a driver completes a stop

Routific currently supports three events: route published, route ETAs updated, and order status updated.

You'll need a developer to set up the receiving endpoint. Read more about how webhooks work in Routific.

By popular demand! You can now really personalize the delivery experience by adding your company logo and brand color to the delivery tracker, which is included with every customer notification

Our Routific-Shopify integration now allows you to send data back to Shopify so you don’t need to manually update statuses. Depending on your business workflows, you can tag your orders as delivered, or mark them as fulfilled.

Read more about how to connect Shopify and Routific here.

De Routific mobiele app voor bezorgers is nu beschikbaar in het Nederlands.

Bezorgers hoeven niets aan te passen in de Routific-app om Nederlands te gebruiken. Als de taal van de telefoon is ingesteld op Nederlands, verschijnt de app automatisch in het Nederlands.

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Want to see another language supported?

If you or your drivers need the mobile app in another language, let us know. Email us at support@routific.com and tell us which language would be most helpful. Your feedback helps us prioritize what to build next.

The differences between North American and other date formats can cause a lot of confusion: Is 02-06 the 6th of February or the 2nd of June?
Routific users can now choose the date format for their email or SMS notifications.  

You can now edit customer notifications in Routific:

• Make changes to the messages your customer will receive. 
• See character count and understand SMS costs by segment.
• Easily insert tags so Routific will automatically fill in the correct name, date, ETA window, and notes.
• Fine-tune your ETA promises. Choose your time windows, from 15 minutes to 120 minutes either side of the ETA.
• Get a preview of exactly what your customers will see.

Learn more about how to set up customer notifications

Got a Monday that runs like clockwork, same routes every week? You can now re-use any past day's route setup, including drivers, start and end locations, shift times, and tags.

If you have a Shopify store, you can now send orders directly to Routific in one click, without exporting and uploading a CSV file. 

Read more about how to connect Shopify and Routific.

Not all drivers work at the same pace. Some consistently move faster and can handle more orders; others need a lighter workload to finish on time.

Driver Speed lets you set a speed factor on individual drivers:

• How fast they drive to a location (driving time)
• How fast they work at a location (order duration time)

With this new feature, Routific can more accurately reflect how your team actually performs!

How to use the Driver Speed feature.

Now you can easily see which drivers are on time, early, or running behind. A great way to track delivery progress at a glance!

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Drivers will now receive a pop-up warning to ensure they want to take certain actions. The warnings will appear when drivers are:

• Starting a route earlier than expected
• Completing a delivery when they appear to be far from the stop
• Marking a delivery failed when they appear to be far from the stop
• Choosing to reattempt a stop at a later time

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Tags let you encode your real-world business logic into Routific.

You can use tags to ensure certain orders will be assigned to certain routes.

Common use cases include:

• You have customers who prefer to be served by a particular delivery driver.
• You have drivers who have specific skills for certain jobs.
• You want to assign certain orders to routes in particular areas of a city (eg. North, South, East, West).
• You have vehicles that can only be assigned certain orders because of height, weight, or equipment.

Learn more about how to use tags in Routific

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We’ve made some usability changes both to the dispatcher and mobile apps, most noticeably making the customer name more prominent in both views.

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If you have recurring customers, it’s now possible to save their details to a master list you can reuse again and again. Delivery notes, names, and addresses stay attached to each customer, so nothing gets lost between runs.

Instead of uploading a spreadsheet or manually creating orders each time, simply select from your saved customers when building routes.

Customer profiles are especially useful if you:

• Deliver to the same customers on a regular basis
• Want a single, reliable source of customer information
• Want to skip CSV uploads and manual data entry

Learn more about how to use customer profiles.

The Routific mobile app for drivers is now available in Spanish.

Drivers don’t need to change anything in the Routific app to use Spanish. If a driver’s phone is set to Spanish as the default language, the Routific mobile app will automatically appear in Spanish.

‍If the phone’s default language is set to another language, the app will continue to display in English for now.

Want to see another language supported?

If you or your drivers need the mobile app in another language, let us know. Email us at support@routific.com and tell us which language would be most helpful. Your feedback helps us prioritize what to build next.

Even small delivery mistakes can create big problems: missed meals, frustrated customers, and drivers sent back out to fix errors. That’s why we’re introducing barcode scanning so drivers can scan packages at the door to confirm they’re delivering the right items to the right customer. Meanwhile, dispatchers get a clear audit trail of each scan.

Implementing barcode scanning results in fewer wrong deliveries, fewer support calls, and more confidence across the entire delivery operation.

This is the first version of barcode scanning in Routific. It allows you to:

• Upload barcodes to orders
• Have drivers scan barcodes at the point of delivery
• Validate that the correct barcodes have been scanned for the correct customer

Rebuilding similar routes day after day is slow and error-prone. You can now copy an existing route to any date to stay consistent and save time!

When plans change on the road, drivers need flexibility. Drivers can now:

• Upload proof-of-delivery photos from their phone’s gallery.
• Use a more stable app with fewer bugs and crashes.
• Re-attempt missed stops later in the day.
• Change stop order while en route.

Learn more about Routific's mobile driver app.

When orders aren’t tied to delivery days, planning ahead gets messy. You can now assign delivery dates to orders — including via bulk CSV upload — to keep routes aligned with your schedule.

Sometimes you need to bend the rules. 

On busy days, you might log a little driver overtime, squeeze in a few extra packages, or deliver just outside the promised time window. That flexibility can make all the difference.

With Routific’s new flexible constraints, you decide how the system should handle those tricky situations:

• Time windows: Allow deliveries to be a bit late, or enforce strict time-windows.
• Shift times: Allow drivers to work overtime, or stop exactly at the end of their shift.
• Capacities: Allow loads to go over route limits, or enforce strictly.

These settings put you in control. Instead of rigid rules slowing you down, you choose how Routific responds.

​Learn more about using Routific's flexible constraints. 

You can now add any number of orders into an existing route without re-optimizing what you’ve already planned.

Previously, adding more than 10% of a route’s orders would trigger auto re-optimization. Now, you decide:

• Re-optimize when you want to reshuffle the route for the optimal sequence.
• Insert only when you need to slot in new orders without moving around what’s already scheduled.

If you’re using your email to log into Routific, you’ll be asked to verify that you own it. This extra step helps keep your data secure.

As your team grows, each team member will also need to verify their email address. We’re constantly making improvements to make sure your information stays safe with us.

Want your drivers to follow a specific path? Have local knowledge you’d like to apply? Now you can guide the flow of your routes by simply drawing on the map. Just point and click to show the preferred direction — it's that easy.

Drivers can be 10% faster on roads they have driven on more than five times. The more often a driver covers the same area, the better they know its roads, parking options, building entrances, and clients. This can shave a few minutes off every delivery, adding up to a lot of time over multiple routes and days.

Routific now tracks how often a driver has been assigned to a specific territory and scores their familiarity — helping you choose the right driver and increasing your delivery efficiency. 

Learn more about Routific's driver familiarity feature.

Do you struggle to see the big picture of your delivery operations—like how many routes were completed, how far your drivers traveled, or how their performance compares over time? Without this visibility, it’s hard to spot trends or make informed decisions.

That’s where Routific Insights comes in. Our new tool visualizes your route data so you can uncover trends, track performance, and export reports for any date range—whether it’s a week, a month, or a quarter.

With Insights, you can track:

• Number of completed routes/orders
• Estimated total distance traveled
• Total actual working time
• Driver-specific stats & performance breakdowns

“All of the stats from the insights allow me to analyze which drivers are traveling more, which vehicles are nearing routine service requirements, and the number of hours worked by driver.” — Hamu Sydney, Dispatch Supervisor, Jason Windows

Sometimes, drivers need to complete deliveries in a different order than what was planned. With our mobile app, they can now easily adjust the route on the go — perfect for handling unexpected changes!

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Customers expect a successful delivery! When drivers can't deliver on the first try, Routific's mobile app now gives them the option to come back at a later time.

Learn more about how drivers can re-attempt a missed delivery.

Our Insights page now shows overall metrics for completed routes AND breaks each metric down by driver.

Here's one more tool to help you customize routes the way you want them!

Dispatchers now have the option to reverse the sequence of routes. This feature is often used when you want to steer drivers away from high-traffic areas at certain times.

We have a new Insights page showing metrics for completed routes. We'll be adding driver performance reporting soon!

You can also now export route data across certain time frames for analysis, payroll, tax purposes, and other business reports.

Finding an exact location is now even easier. Enter lat-long coordinates or place a pin on the map!

Read more about how to make sure orders are delivered to the right location.

We've improved our algorithm to generate smarter routes when traversing rivers, mountains, and other geographic obstacles.

Now you can see all your orders in one view. Easily add orders, edit, and delete scheduled and unscheduled orders.

Our new 2-way APIs have just been released!

This means you can now:

• Skip the CSV upload and automatically send orders to Routific.
• Sync Routific data back to your systems.

Please note you’ll need an engineer to access the API.